faq

is byta leak proof?

byta is splash proof, not leak proof. byta’s lid has a slider that opens / closes to prevent splashing but we don’t recommend throwing byta into your favorite bag full of your favorite beverage.

what’s byta made out of?

byta is made of a food grade stainless steel with a shatter proof tritan lid.

can I drink both hot and cold beverages from my byta?

each byta is double wall, vacuum sealed to prevent sweating and maintain the temperature of your beverage for longer, hot or cold.

is byta dishwasher safe?

byta is hand wash only.

is byta BPA-free?

yes, byta is BPA-free and toxin free.

where is byta available?

currently, byta is only available at mybyta.com.

i’ve lost my lid – what now?

we would love to help! please e-mail hi@mybyta.com for a replacement.

where is byta made?

byta is responsibly manufactured in China.

how do i return a purchase?

please e-mail hi@mybyta.com to start the return process. you will be provided a return address, once we receive your order in unused condition with original packaging a refund will be issued minus shipping costs.

does byta ship internationally?

yes, we do ship internationally. please select your country at checkout and input your address for an exact shipping quote. please note you will be charged customs accordingly based on your country of order / shipment.

i've input the wrong shipping address, now what?

byta is not responsible for orders with incorrect shipping address provided, but please e-mail hi@mybyta.com and someone from our team will be able to help.

what's your replacement policy?

byta offers a warranty for any damage caused during shipping or due to manufacturing defect. byta's warranty does not cover wear and tear including dropping your byta.

what's your policy on personalized bytas?

personalized bytas may not be returned. once an order is placed, it cannot be canceled after 12 hours from time of order.

something else? send us a note.