faq

Giving back

i heard you guys give back?

we do! for each byta sold we donate 10% of net profits to the environmental defense fund. for each bag of coffee shipped we plant 1 tree through one tree planted.

byta

is byta leak proof?

byta is splash proof, not leak proof. byta’s lid has a slider that opens / closes to prevent splashing but we don’t recommend throwing byta into your favorite bag full of your favorite beverage.

what's byta made out of?

byta is made of a food grade stainless steel with a shatter proof tritan lid.

can i drink both hot and cold beverages from my byta?

each byta is double wall, vacuum sealed to prevent sweating and maintain the temperature of your beverage for longer, hot or cold.

is byta dishwasher safe?

byta is hand wash only.

is byta BPA free?

yes, byta is BPA-free and toxin free.

where is byta and byta's coffee box available?

currently, byta and byta's coffee box are only available at mybyta.com.

i've lost my lid - now what?

we would love to help! please e-mail hi@mybyta.com for a replacement.

where is byta made?

byta is responsibly manufactured in China.

what's your policy on personalized bytas?

personalized bytas may not be returned. once an order is placed, it cannot be canceled after 12 hours from time of order.

coffee box

what's your roasting schedule?

we typically roast each order monday of every week with shipments going out by the end of the week.

byta's thesis is alleviating paper and plastic waste - what's the deal with using bags for your coffee?

our coffee ships in a bag that is made of 60% renewable plant based resources with it being 60% compostable and 100% renewable. to make it easier for your bag to break down, remove the valve on the front of your bag and the tin tie before composting.

how does the byta coffee box subscription work?

once you can choose to receive your coffee box weekly, bi-weekly or monthly. the payment method used for purchased is automatically billed prior to each of your shipments going out. 

how do i cancel my subscription?

please e-mail hi@mybyta.com to cancel your subscription 

do you ship coffee boxes internationally?

unfortunately at this time we do not ship coffee boxes internationally.

shipping / returns

how do i return a purchase?

please e-mail hi@mybyta.com to start the return process. you will be provided a return address, once we receive your order in unused condition with original packaging a refund will be issued minus shipping costs. byta coffee boxes cannot be returned as each box is roasted to order and non perishable. we are happy to replace orders damaged during transit.

does byta ship internationally?

yes, we do ship internationally. please select your country at checkout and input your address for an exact shipping quote. please note you will be charged customs accordingly based on your country of order / shipment. please note we do not ship coffee boxes internationally.

i've input the wrong address - now what?

byta is not responsible for orders with incorrect shipping address provided, but please e-mail hi@mybyta.com and someone from our team will be able to help.

what's your replacement policy?

byta offers a warranty for any damage caused during shipping or due to manufacturing defect. byta's warranty does not cover wear and tear including dropping your byta.

something else? send us a note.